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Terms and Conditions
By signing up to participate in our classes, you agree to be bound by our Terms and Conditions set out below.
If you do not agree with any of these Terms and Conditions, please do not participate in our classes.
We reserve the right to change, update or reissue these Terms and Conditions at any time. Any such changes will be posted to our website and you agree to be bound by such changes.
References to “we”, “us” and/or “our” in these Terms and conditions is a reference to Active Core and its’ related entities, affiliates and franchisees (as relevant).
1. Medical Warning
Prior to undertaking any new form of exercise, you should consult with your doctor or other healthcare practitioner to ensure that you are mindful of your current health and any restrictions that may be appropriate for you.
When participating in our classes, do not over exert yourself and work at your own pace. Stop immediately if you feel pain or discomfort. You should immediately seek medical attention if there are any unanticipated changes to your physical condition at any time.
The staff at Active Core are not medically trained and are therefore not qualified to assess whether clients are in good physical condition and/or that clients can engage in exercise without detriment to their health, safety, comfort or physical condition. Clients are advised to seek medical advice prior to commencing any exercise program if they are in any doubt about their ability to engage in exercise.
You must notify your instructor if you have any pre-existing injuries or medical conditions which may impact upon your ability to perform the exercises in our classes. If you are pregnant please inform the instructor running the class so they can adjust the exercises accordingly.
By undertaking any exercise program (including the use of any equipment purchased from us), you acknowledge that you do so at your own risk that that the creators, producers, instructors and distributors of our exercise programs (together with their servants and agents) will not be liable for any personal injury, loss or liability of whatsoever nature arising as a result of, or in connection with, your undertaking of any such exercise program or following advice contained on our website or given by our instructors.
You acknowledge that our instructors may use tactile cueing and adjustment methods, or make physical contact with you for correction purposes in order to ensure that Pilates practice is undertaken in accordance with Active Core’s best practice.
2. Prices and Booking
Our current prices and timetables are displayed on our website. From time to time, our prices may change and these will be notified on the website.
To sign up for any private session at our studio to participate, you must contact us directly to book in. To attend a class on our timetable, you must reserve a space. Bookings can be made online, via our booking system. All classes must be pre-paid before attending your class. You can do this online or in cash before class.
The sale of a class pack is final. Active Core does not offer any refunds, transfers, suspensions, or extensions on class packs for illness, injury, change of mind, user error, change of address, unsuitability, or any other reason.
Current prices and expiry time frames for each type of class pack can be found on our website and may be amended from time to time.
3. Cancellation Policy
Class bookings can be canceled online via the booking system. Any cancelations will be non-refundable. If you know you will not be able to make a class for which you have booked we strongly encourage a cancellation to be made, so that another person may take your reservation in the class.
4. Gift Vouchers and/or Concession Cards
From time to time, our Studios may offer gift vouchers for sale. Gift vouchers and/or Concession Cards may also, from time to time, be given away by our Studios for free or distributed as a reward, incentive, or as part of a marketing or promotional campaign.
Gift vouchers and/or Concession Cards are limited to the current dollar value held on the voucher and are not redeemable for cash.
We bear no responsibility for loss or theft of Gift vouchers and/or Concession Cards. All Gift vouchers and/or Concession Cards have a strict expiry date. Unredeemed balances on Gift vouchers and/or Concession Cards are not refundable.
Gift vouchers and/or Concession Cards may not be returned, resold or used for any unauthorised advertising, marketing, sweepstakes or other promotional purposes.
5. Class Schedules
Class Schedules may differ between months and are subject to change or cancellation without notice.
We are not liable in any way to provide you with a refund, credit, transfer or compensation of any kind for classes that are not held in accordance with the class schedule, including without limitation any classes that are changed or cancelled.
We reserve our right to change our opening hours at our Studio at any time, without notice to you. You will be notified of any permanent changes to our opening hours.
6. Conditions of Entry
Active Core reserves the right to refuse entry to, or eject from any of our Studios, clients or others who are behaving in an anti-social, intoxicated, disorderly, aggressive, offensive or dangerous manner or in any manner which may threaten the security of our clients or other people at the Studio.
In order to minimise disruption during classes held at our Studio, we recommend that you aim to arrive at least 5 minutes prior to the scheduled commencement time of a Class.
Clients are strongly discouraged from departing classes prior to their scheduled conclusion time as it is disruptive to the enjoyment of other students attending those classes
Smoking is prohibited inside and out the front of our Studio at all times.
You are required to treat all persons and property at the Studio with all due care and respect.
Students are required to wear appropriate attire for physical exercise at all times while visiting our Studios and must refrain from wearing clothing that contains offensive prints or designs or which may present a danger to themselves.
For hygiene purposes, socks must be worn at all times during your workout.
For the enjoyment of all participants in your class please turn off all mobile phones before your workout unless you are a doctor and you are on call for example.
7. Security
Active Core (including its officers, employees and agents) is not responsible in any way for any personal injury, loss or damage (including but not limited to loss of opportunity, loss of reputation or goodwill, loss of privacy or loss or corruption of information or data); whether direct, indirect, special or consequential, arising in any way out of your attendance at our classes. This includes but is not limited to any theft, unauthorised access or third party interference.
This limitation of liability applies even if Active Core has been expressly advised of potential loss.
Active Core is not responsible in any way for the safekeeping of your personal belongings that you bring into our Studios. As such, we strongly recommend that you:
i. Refrain from bringing any valuable personal belongings into our Studios, such as mobile phones, jewellery, personal devices, wallets, bags and purses;
ii. Bring only any personal belongings into our Studios which are absolutely necessary for you to possess for the duration of your visit.
8. Payment
All classes must be pre-paid before your first class. This can be through online banking, online card payment through bookamat or in cash.
9. Your Personal Information
Your personal information is for my records only and with not be shared with any unnecessary parties. If your account is not active for 2 years or more your information will be deleted to protect your information from any future cyber threats.
10. Limitation of Liability
Except for any liability that cannot be excluded by law,
11. Reservation Usage Evaluation - click here to view
12. Extended Absence Hold - click here to view
13 . Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
14. Return and Exchange Policy for Online store products - click here to view
Contact Us
If you have any questions about these Terms, please contact us.